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Terms of Service

Last updated: June 16, 2025

Table of Contents

1. Introduction

Welcome to medzone, a B2B platform connecting medical manufacturers and distributors across the GCC region. These Terms of Service ("Terms") govern your use of the medzone platform, website, and related services (collectively, the "Service") operated by medzone Ltd.

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

2. Definitions

"Platform"

Refers to the medzone website, mobile applications, and all related services.

"User"

Any individual or entity that accesses or uses the Platform.

"Manufacturer"

A User who produces or supplies medical equipment, devices, or supplies.

"Distributor"

A User who distributes, resells, or markets medical products.

"Content"

All information, data, text, images, and materials uploaded or shared on the Platform.

3. Account Registration

3.1 Account Creation

To use certain features of the Platform, you must create an account. You agree to provide accurate, current, and complete information during registration and to update such information as necessary.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

3.3 Verification

medzone reserves the right to verify the identity and credentials of all Users, particularly those claiming to be medical manufacturers or distributors.

4. Platform Usage

4.1 Permitted Use

The Platform is intended for legitimate business purposes related to the medical equipment and supplies industry. Users may connect, communicate, and conduct business transactions through the Platform.

4.2 Prohibited Activities

  • Posting false, misleading, or fraudulent information
  • Engaging in illegal activities or promoting illegal products
  • Violating intellectual property rights
  • Spamming or sending unsolicited communications
  • Attempting to gain unauthorized access to the Platform
  • Interfering with the Platform's operation or security

5. Content Guidelines

5.1 User Content

Users retain ownership of content they upload but grant medzone a license to use, display, and distribute such content as necessary to provide the Service.

5.2 Content Standards

All content must be accurate, professional, and comply with applicable laws and regulations, including medical device regulations and advertising standards.

5.3 Content Moderation

medzone reserves the right to review, modify, or remove content that violates these Terms or is deemed inappropriate for the Platform.

6. Payment Terms

6.1 Subscription Fees

Access to certain Platform features requires payment of a one-time subscription fee of $10 USD for lifetime access. All fees are non-refundable except as required by law.

6.2 Payment Processing

Payments are processed through secure third-party payment processors. medzone does not store payment card information.

6.3 Taxes

Users are responsible for any applicable taxes related to their use of the Platform or transactions conducted through it.

7. Privacy & Data

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use the Service. By using the Service, you agree to the collection and use of information in accordance with our Privacy Policy.

We implement appropriate security measures to protect your personal information and comply with applicable data protection laws, including GDPR where applicable.

8. Limitation of Liability

8.1 Platform Availability

While we strive to maintain Platform availability, we do not guarantee uninterrupted access and are not liable for any downtime or technical issues.

8.2 User Interactions

medzone is not responsible for the quality, safety, or legality of products listed, the truth or accuracy of listings, or the ability of Users to complete transactions.

8.3 Damages

In no event shall medzone be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.

9. Termination

9.1 Termination by User

You may terminate your account at any time by contacting our support team or using the account deletion feature in your profile settings.

9.2 Termination by medzone

We may terminate or suspend your account immediately if you breach these Terms or engage in activities that harm the Platform or other Users.

9.3 Effect of Termination

Upon termination, your right to use the Platform ceases immediately, and we may delete your account and associated data.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.

11. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days notice prior to any new terms taking effect.

Your continued use of the Platform after any changes constitutes acceptance of the new Terms.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

legal@medzone-sa.com
medzone Ltd., Dubai, United Arab Emirates