Table of Contents
1. Introduction
At medzone, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our B2B platform connecting medical manufacturers and distributors.
This policy applies to all users of the medzone platform, including manufacturers, distributors, and visitors to our website. By using our services, you consent to the data practices described in this policy.
We comply with applicable data protection laws, including the General Data Protection Regulation (GDPR) and other regional privacy regulations.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Name, email address, and contact information
- Company name, address, and business details
- Professional credentials and certifications
- Payment information (processed securely by third parties)
- Profile information and business descriptions
2.2 Business Information
For our B2B platform, we also collect:
- Product catalogs and specifications
- Business licenses and regulatory certifications
- Manufacturing capabilities and facility information
- Distribution networks and market coverage
- Business communications and inquiries
2.3 Technical Information
We automatically collect certain technical information:
- IP address, browser type, and device information
- Usage patterns and platform interactions
- Log files and error reports
- Cookies and similar tracking technologies
- Location data (with your consent)
3. How We Use Your Data
3.1 Platform Services
- Provide and maintain the medzone platform
- Facilitate connections between manufacturers and distributors
- Process transactions and manage subscriptions
- Verify business credentials and maintain platform integrity
- Provide customer support and respond to inquiries
3.2 Communication
- Send important platform updates and notifications
- Facilitate business communications between users
- Provide marketing communications (with consent)
- Send security alerts and account notifications
3.3 Platform Improvement
- Analyze usage patterns to improve our services
- Develop new features and functionality
- Conduct research and analytics
- Ensure platform security and prevent fraud
4. Information Sharing
4.1 Business Connections
As a B2B platform, we share certain business information to facilitate connections:
- Company profiles and contact information with potential partners
- Product information and catalogs with interested distributors
- Business credentials for verification purposes
4.2 Service Providers
We share information with trusted third-party service providers:
- Payment processors for subscription and transaction handling
- Cloud hosting providers for data storage and platform operation
- Analytics services for platform improvement
- Customer support tools and communication services
4.3 Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure platform safety.
5. Data Security
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Encrypted data storage
- • Regular security audits and testing
- • Secure access controls and authentication
Operational Safeguards
- • Employee training on data protection
- • Limited access on a need-to-know basis
- • Regular backup and disaster recovery
- • Incident response procedures
Important: While we implement strong security measures, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.
6. Your Rights
You have several rights regarding your personal information:
Access & Portability
- • Request access to your personal data
- • Receive a copy of your data in a portable format
- • View how your data is being processed
Correction & Deletion
- • Correct inaccurate personal information
- • Request deletion of your personal data
- • Restrict processing of your information
Consent & Objection
- • Withdraw consent for data processing
- • Object to certain types of processing
- • Opt-out of marketing communications
Complaints
- • File complaints with supervisory authorities
- • Contact our Data Protection Officer
- • Seek legal remedies if rights are violated
To exercise your rights, please contact us at privacy@medzone-sa.com or use the privacy controls in your account settings.
8. Third-Party Services
Our platform integrates with various third-party services to provide enhanced functionality:
Payment Processors
We use secure payment processors like Stripe to handle subscription payments. These services have their own privacy policies governing the collection and use of your information.
Analytics Services
We use analytics services to understand platform usage and improve our services. These services may collect information about your interactions with our platform.
Communication Tools
We use third-party services for email delivery, customer support, and business communications. These services process information necessary to provide their functionality.
9. International Data Transfers
As a platform serving the GCC region and beyond, we may transfer your personal information to countries outside your jurisdiction. We ensure appropriate safeguards are in place:
- Adequacy decisions by relevant data protection authorities
- Standard contractual clauses approved by regulatory bodies
- Binding corporate rules for intra-group transfers
- Certification schemes and codes of conduct
We primarily store data in secure facilities within the UAE and EU to minimize international transfers and ensure compliance with local data protection requirements.
10. Data Retention
We retain your personal information only as long as necessary for the purposes outlined in this policy:
Active Accounts
- • Profile data: While account is active
- • Business communications: 7 years
- • Transaction records: 7 years
- • Usage analytics: 2 years
Closed Accounts
- • Basic profile data: 30 days after closure
- • Financial records: 7 years (legal requirement)
- • Anonymized analytics: Indefinitely
- • Legal compliance data: As required by law
Some information may be retained longer if required by law, for legitimate business purposes, or to resolve disputes.
11. Children's Privacy
medzone is a B2B platform intended for use by business professionals and organizations. Our services are not directed to individuals under the age of 18.
We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.
12. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
How We Notify You
- • Email notification for material changes
- • Platform notifications and banners
- • Updated "Last Modified" date on this page
- • Prominent notice on our website
Your continued use of the platform after any changes constitutes acceptance of the updated policy. If you disagree with changes, you may close your account.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
General Privacy Inquiries
Mailing Address
medzone Ltd.
Privacy Department
Dubai, United Arab Emirates
We will respond to your privacy-related inquiries within 30 days of receipt, or sooner as required by applicable law.